Frequently Asked Questions

Your burning questions answered! If you don't see an answer you're looking for on this page, please contact a member of our customer service who will get back to you within 48 hours.

Why choose iCardsDirect?

Our 25 year experience and industry-leading processes are built around delivering high quality products for our clients. Alongside traditional values, our exceptional service makes us easy to work with, whatever the size of your requirement.

What are your cards made from?

We offer a range of materials to suit clients needs and budget. PVC is still a popular choice for card production as it is durable and it is readily recycled. However, if you are keen to look at a non-plastic card, we have a number of alternative materials to consider - please speak to a member of the team. Incodia is committed to our environment.

I want to place an order, where do I start?

Please upload your image and select the quantity, or simply contact our friendly team, who will be happy to help.

How can I pay for my order?

Please follow the order process on the website and pay using our fully secure, automated process. We accept all major forms of credit and debit card and PayPal.

Can you provide me with a sample card?

If iCardsDirect assist in designing your cards; you can sign-off any artwork via the digital PDF proof we send. We do not provide physical 'wet-proofs' for approval.

What if I want something that isn't listed?

If you require alternative finishes that are not shown as an option, or  you would like to discuss print for carriers or personalisation, simply use the contact options and our team will be happy to help you with your requirements.

Do you work with Trade customers?

Yes. Please call the team to discuss your requirements and to see if you qualify.